Orders are dispatched within 1-2 working day from Northamptonshire UK via Royal Mail (tracked to avoid loss of items). During busy periods it may take longer to process your order, and please note that UK delivery may be affected over bank holidays. All purchases made over the weekend will be dispatched the following Monday or Tuesday.
Covid 19 Update: Throughout this period of uncertainty, we are endeavouring to ship all orders as quickly as possible, but please note that some deliveries may take longer than normal as we adapt to the changes in working rules and regulations we are experiencing at this current time.
At present, Royal Mail deliveries may take up to 2 weeks to arrive, so if your Kudzy Peps parcel has not arrived after this please get in touch with our customer service team via email: firstname.lastname@example.org
Our European & International orders are taking up to 4 weeks to reach our customers in some locations due to Covid-19, so please be aware of this when selecting your delivery option at checkout. Please wait until the delivery time frame for your order has passed before contacting our customer service team via email: email@example.com
Royal Mail 1st Class Signed For | £4.95 & Free Over £150
Royal Mail Tracked & Signed: 5-10 Working Days | £12.95
Rest of the World
Royal Mail International Tracked & Signed: 7-10 Working Days | £17.95
You are responsible for any customs charges related to your shipment if these apply.
RETURNS & EXCHANGES
Due to the nature of the products, we do not accept any returns, unless there has been change of mind upon receipt of your order, to which item must be in original condition , unopened & undamaged in order for a refund to be issued. Please note, we will not be responsible for the costs incurred shipping back to us.
However, if your product arrives broken or damaged please let us know within 2 days to ensure we are able to help with your request. Please contact us through our contact form and let us know your order number and the reason. We will send you out a returns form to send back with your order.